Please read this brief guide. To make your online booking, simply follow the directions, entering the details as prompted. Please allow 12 hours’ notice prior to your expected arrival to process the booking. Confirmation of a booking by the Client is deemed acceptance of these terms.

In these Terms of Business, the following words shall mean:-

The Belsfield / The Hotel– a hotel independently owned by a third party but operated and managed by Interstate United Kingdom Management Limited, trading as Aimbridge Hospitality EMEA.

Client – the person, firm or company making a booking or staying at the Hotel;

These terms apply to all bookings except to the extent that specific terms apply for a particular booking.

Prices

All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated.

The Hotel reserves the right to alter prices to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.

Availability

All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.

Bookings

Bookings must be guaranteed by a valid and verified major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. Certain rates and products may require full pre-payment which is non-refundable.  Please check the specific terms and conditions of your reservation at time of booking.

Third party credit card payments are at the discretion of the Hotel and require written authorisation.  The Hotel reserves the right to refuse entry where the cardholder is not present, unless prior authorisation has been received.

Arrival and Departure

Bedrooms are usually available from 3pm local time on the day of arrival. Check out is usually by 11am local time. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.

Car Parking

Parking is charged at £15 per day. We request that all of our guests park responsibly in the designated parking spaces. The hotel regrets that it is unable to accept any responsibility for theft or damage as vehicles are parked at the owner’s risk. The hotel does not accept responsibility for damage to, or from theft from, or for the theft of vehicles parked on the hotel premises. There is a Smart Parking System in operation at the hotel, it is the responsibility of the client to enter their car registration upon arrival on the tablets provided at reception. Failure to do so may result in a fine being issued by the Smart Parking System Provider.

Cancellations, Amendments and No-Shows

When the booking is confirmed, a reservation number and access code will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.

There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 48 hours prior to check-in, excluding advance purchase rates.

In the event of non-arrival or cancellation less than 48 hours prior to check-in and where the booking has been guaranteed, a charge equivalent to the full cost of the reservation will be levied. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable. Where the booking has been made as an Advance Purchase, full prepayment is required at time of booking. Advance Purchase bookings are non-refundable and non-transferable under any circumstances, including inability to fulfil the booking due to illness or injury.

If the Hotel cancels more than 48 hours before the scheduled time of check-in, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels less than 48 hours before the scheduled time of check-in, the Hotel’s liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client.

A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

Payment

Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card. All major credit and debit cards are accepted or arrangements can be made for payment in advance by BACS. Please note the hotel does not accept cheques.

Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.

All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.

In order to process a booking, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.

Children

Children aged 17 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel.

Accessible Guest Rooms

The Belsfield offers modified facilities for use by guests with accessibility needs. Despite our best efforts, due to the traditional nature of the properties there are some limitations of use in some areas. As needs do vary, guests are requested to check direct with the Hotel before booking.

Pets

We welcome all well-mannered dogs. A charge of £20 per night will apply and must be booked with our reservations team 48 hours in advance to your arrival date.

Behaviour

The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

Discrimination

It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.

External purchases

No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.

Comments and Complaints

Any comment or complaint regarding the stay should be made to the Manager on Duty at the time of visit so that the matter can be resolved immediately.  Should this not be possible, please contact the General Manager within 7 days of your stay.

Statutory Requirements

The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.

Liability

Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking.

Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.

The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.

The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.

Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.

THIRD PARTY LIABILITY:

The Hotel does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by The Hotel. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and The Hotel shall render all reasonable assistance in this regard.

Insurance

The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

Your data protection rights
You have the following data protection rights:

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.

In addition, if you are a resident of the European Union, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.

You have the right to opt-out of marketing communications we send you at any time.  You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.

Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

How to contact us
If you have any questions or concerns about our use of your personal information, please contact us using the following details: privacy@interstatehotels.com or for all Data Subject Requests please click here.

Internet facilities

Internet facilities are provided by third party providers. Where these facilities are made available in Hotels, the Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify the Hotel and Aimbridge Hospitality EMEA against any claim demand suit prosecution arising therefrom.

Website information

The Hotel cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.

Non-smoking policy

The Hotel is committed to providing its guests and associates with a smoke-free environment. All bedrooms and public areas operate a non-smoking policy. This includes the use of vapes and e-cigarettes. Smoking or Vaping in a bedroom will incur an automatic £150 deep-clean charge.

A fire alarm activation caused by Smoking or Vaping in the building will result in a charge of £250. We thank you for not smoking.

Covid-19 Policy

Following the impact of COVID-19, we want to ensure you feel safe when you stay with us at The Belsfield. We have enhanced our already high standards with procedures designed to protect you and our staff and ask that guests continue to be considerate of each other and our teams. This may be in the wearing of masks in public spaces, keeping an appropriate distance and washing hands regularly. Hand sanitiser is available throughout our hotels for guests to use. Following our response to COVID-19, our hotels have been awarded the ‘Safe, Clean and Legal’ Quality in Tourism kitemark and the AA Covid-19 Confident accreditation. If you have any questions regarding your stay, please contact the hotel directly.